Qiwa updates rules for reporting employee absences

31 Jul 2025

News
Qiwa updates rules for reporting employee absences

The employment contract system has been updated by the Qiwa platform, which affects how employers can report employees as "absent from work." According to the platform, an employer can only submit such a request if the worker’s residency permit (Iqama) is valid for at least 60 days and the person has no ongoing job contract at the time of the request.

When an employee's status is changed to "disconnected from work," they have sixty days to decide whether to re-contract with the same company, leave the Kingdom, or transfer to another employer. The employee will be automatically listed as "absent from work" and deleted from the company's records if nothing is done within this time frame.

According to the new system, a work contract will be designated as "terminated" if the notice period expires, whether due to the decision of the employer or the employee, and the contractual relationship comes to an end. The appropriate authorities at the Ministry of Human Resources and Social Development (MHRSD) and the Ministry of Interior will be automatically notified if the employee does not take further action during the grace period.

Through the "Qiwa Individuals" account, the Ministry previously explained that Qiwa allows employees to receive free wage definition certificates. The certificate will show current employment information if the employee is currently employed. Workers might request a service certificate attesting to their prior roles in order to demonstrate their experience.

Employees must go into their Qiwa Individuals account, go to services, choose "Employment Certificates," and then follow the instructions to create a certificate of service or a salary certificate in order to use this tool.

The website facilitates the official documentation of professional experience, which also helps to improve resumes and boost employment competitiveness.


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